IT support professional with seven years of experience at Amazon, including hands-on Level 1 IT support as an IT Spider.
I hold a Diploma of Higher Education in IT and Computing (Computer Science) from The Open University, alongside CompTIA A+ certification. My studies and practical experience have developed my knowledge of computer hardware, operating systems, networking, programming, and IT troubleshooting.
Outside of work, I enjoy developing software projects and expanding my technical knowledge. My personal projects include web applications, programming utilities, and a home lab where I practise Windows Server administration, Active Directory, DNS, and Group Policy.
"Solve the problem, understand the cause, and keep learning." - James Hart